Delivery & Returns

IMPORTANT INFORMATION:

Please note that due to Covid-19 all orders will be despatched weekly (on Wednesdays). This means that it may take a little longer for your order to reach you. Unfortunately we cannot offer Next Day Delivery at the moment. For any order or shipping queries please contact: hello@folkit.co

UK DELIVERY

  • FREE UK Standard Delivery for orders over £25 (2-5 working days)
  • £2.95 UK Standard Delivery for orders under £25 (2-5 workings days)
  • £4.95 UK Next Day Delivery (order before 3pm)

Your order will be sent via Royal Mail 48 Hour Tracked Service. You will receive a tracking number once your order has been despatched. 

EUROPEAN AND REST OF WORLD DELIVERY:

  • £4.95 European Standard Delivery (10-15 days)
  • £4.95 Rest of World Standard Delivery (18-21 days) 

Your internationals orders will be sent via Royal Mail Standard Service.

Please not that if you live outside of the EEC customs and import charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies and import duties vary from country to country.

RETURNS

You have 28 days to return your unopened and unused items. Please note that any returns requests outside of the timescale of 28 days, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened and it must be in the original packaging. We cannot refund any returned items that are not in their original condition, damaged or missing parts.

Please return to address:

You Can Folk It!
Osborn Works
4A Rutland Way
Sheffield
S3 8DG
If you are returning an order that is worth more than £50, we recommend you consider using a trackable shipping service or shipping insurance. We cannot guarantee that we will receive your returned item.
 

REFUNDS:

You can return any item that you are not happy with. Please return items within 28 days. The items you are returning should be unopened, unused and in it's original packaging.  
Please note that we do not cover the postage costs to return the item back to us.
Once we receive the return, we will process the refund or exchange and we will keep you updated via email on the progress of your refund.

Please note that your refund will be processed to your original method of payment.

For any issues please contact: hello@folkit.co